Terms of Service – SMS/Text Messaging

Effective Date: February 6, 2026

Welcome to Novi Escape Room 1, LLC (dba Escape Room Novi). By opting in to receive SMS/text messages from us, you agree to the following Terms of Service regarding our messaging program, in compliance with A2P 10DLC regulations.

1. Program Description

By providing your mobile number and opting in, you consent to receive SMS/text messages from Novi Escape Room 1, LLC (dba Escape Room Novi). These may include booking confirmations, appointment reminders, updates, promotions, and other information related to our services.

You must be 18 years of age or older to use this SMS service.

2. Opt-In and Opt-Out

• Opt-In: You may opt in to receive SMS messages by providing your mobile number through our website, booking forms, or by texting a keyword to our designated number.
• Opt-Out: You can opt out at any time by replying STOP to any message you receive from us. After opting out, you will no longer receive SMS messages unless you opt in again.
• Help: For assistance, reply HELP to any message or call us at 248-308-2500 or via our contact form at escaperoomnovi.com/contact.

3. Message Frequency

Message frequency may vary depending on your interactions with us.

4. Message and Data Rates

Message and data rates may apply. Please check with your mobile carrier for details. Novi Escape Room 1, LLC (dba Escape Room Novi) and mobile carriers are not liable for delayed or undelivered messages.

5. Privacy

Your privacy is important to us. Please review our Privacy Policy to learn how we collect, use, and protect your information.

6. Supported Carriers

Our SMS program is supported by most major U.S. wireless carriers. However, participation may vary by carrier.

7. Changes to Terms

Escape Room Novi reserves the right to update or change these Terms of Service at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

For questions or concerns about our SMS program or these Terms of Service, please contact us at:

Escape Room Novi
44325 W 12 Mile Road, Suite H175
Novi, MI 48377
Phone: 248-308-2500
Contact Form: escaperoomnovi.com/contact

Effective as of January 1, 2026